Q: Can I get in early to your villa – before 4pm?
  As a rule early access is not possible, however if there is no one in the villa prior to your arrival it may be possible – please contact us to find out.

Q: How do we get the key?
A:  The key is on the door within a key lock.  Once payment has been received in full we advise you of the lock number to open the lock.

Q: Do you provide any baby equipment?
A: We have lots of baby equipment including: – Cot, highchair, strollers (x2), bed guard and Bottle Steamer

Q: How can we make a payment?
A: Payment is either by check/cheque or by PayPal (there is a 4% additional charge for using this method)

Q. Do you provide bed linen and towels?
A:  Yes all linen and towels are provided for your convenience

Q: Will we need pool/spa heating?
A:  Pool/Spa heating is recommended during the winter months – End Oct to End of April.  We can of course be put on in any month if you want it.  I must stress that if you choose to have pool heating put on when you are there our management company charges a call out of $40, with a $30 per day charge – this has to be paid in cash

Q:  Can I leave later than 10:00am?
A:  If we have another guest going in straight after your stay we will not be able to give you a late check out time – this is due to the cleaners needing to clean the villa prior to the next guests arrival.  Please check with us to see if there is anything we can do.

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