Q: Can I get in early to your villa – before 4pm?
A: As a rule early access is not possible, however if there is no one in the villa prior to your arrival it may be possible – please contact us to find out.
Q: How do we get the key?
A: The key is on the door within a key lock. Once payment has been received in full we advise you of the lock number to open the lock.
Q: Do you provide any baby equipment?
A: We have lots of baby equipment including: – Cot, highchair, strollers (x2), bed guard and Bottle Steamer
Q: How can we make a payment?
A: Payment is either by check/cheque or by PayPal (there is a 4% additional charge for using this method)
Q. Do you provide bed linen and towels?
A: Yes all linen and towels are provided for your convenience
Q: Will we need pool/spa heating?
A: Pool/Spa heating is recommended during the winter months – End Oct to End of April. We can of course be put on in any month if you want it. I must stress that if you choose to have pool heating put on when you are there our management company charges a call out of $40, with a $30 per day charge – this has to be paid in cash
Q: Can I leave later than 10:00am?
A: If we have another guest going in straight after your stay we will not be able to give you a late check out time – this is due to the cleaners needing to clean the villa prior to the next guests arrival. Please check with us to see if there is anything we can do.